About this policy
Reltech Limited respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or interact with our online content.
Reltech Limited is the organisation responsible for deciding how and why your personal information is processed.
Company: Reltech Limited
Company registration number: 01187159
Registered office: Unit 3 Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, Gloucestershire, GL4 3GG, United Kingdom
Website: https://reltech.co.uk/
For privacy enquiries, contact us at sales@reltech.co.uk.
Personal information we collect
Depending on how you interact with our website, we may collect:
Your name and business contact details.
Your company name, business address and business type.
Your email address and telephone number.
Information you provide when submitting an enquiry.
The contents of messages and correspondence you send to us.
Technical information about your device, browser and use of our website.
Website usage information collected through analytics technologies, where enabled in accordance with applicable consent requirements.
Records of your cookie preferences, where applicable.
Please do not submit confidential customer drawings, semiconductor designs, source code, detailed test specifications or other sensitive technical material through the general website enquiry form unless Reltech has specifically agreed a secure method for receiving it.
How we use your information
We may use personal information to:
Respond to enquiries and requests for information.
Discuss our testing, qualification and engineering services.
Communicate with existing and prospective business customers.
Prepare quotations and follow up on potential work.
Maintain records of business communications.
Operate, maintain and protect our website.
Understand how visitors use our website and improve its performance, where permitted.
Meet applicable legal, regulatory and accounting obligations.
Establish, exercise or defend legal claims where necessary.
We will not use personal information for purposes incompatible with those explained in this policy without providing further information where required.
Our lawful bases for processing
Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Legitimate interests: to respond to relevant business enquiries, manage business relationships, maintain website security and improve our services, where our interests are not overridden by your rights and interests.
Steps taken before entering into a contract: where you ask us to provide a quotation or take steps towards a potential business agreement.
Legal obligation: where we need to retain or disclose information to comply with the law.
Consent: where consent is required, including for non-essential cookies and certain forms of electronic marketing.
We will apply the lawful basis appropriate to the particular processing activity.
Website analytics and cookies
Our website uses, or may use, analytics tools to help us understand visitor activity and improve the website.
These tools may collect information such as pages visited, approximate location, browser type, device information, referral sources and interactions with website content.
Where analytics cookies or similar technologies require consent, they will only be activated after you have given valid consent. You can change your preferences using the website’s cookie settings, where available.
Please see our Cookie Policy for further information about the technologies used, their purposes and how to manage your choices.
Who we share information with
We may share personal information with service providers who help us operate our website and business, such as:
Website hosting and maintenance providers.
Website analytics providers.
Email and business communication providers.
IT security and technical support providers.
Professional advisers, where necessary.
Public authorities or other parties where disclosure is required by law.
Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable data protection arrangements are in place.
We do not sell personal information to third parties.
International transfers
Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will ensure that any international transfers comply with applicable data protection law and that appropriate safeguards are in place where required.
For further information about international transfers and the safeguards used, please contact Reltech Limited using the contact details provided in this Privacy Policy.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or reporting requirements.
Retention periods depend on the type of information, the nature of the enquiry, any resulting business relationship and our legal obligations.
We will securely delete or anonymise information when it is no longer required, subject to any applicable retention requirements.
Keeping information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of transmission or electronic storage is completely secure. Please contact us if you believe that personal information sent to us has been compromised.
Your data protection rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request erasure of your information.
Request restriction of processing.
Object to certain types of processing.
Request the transfer of certain information to you or another organisation.
Withdraw consent where processing is based on consent.
These rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.
To exercise your rights, contact sales@reltech.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Further information is available at https://ico.org.uk/.
Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of websites operated by other organisations. Please consult their privacy policies when visiting them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices or legal obligations. The latest version will be published on this page with its updated date.
Contact us
For questions about this Privacy Policy or our use of personal information, contact:
Reltech Limited
Unit 3 Ambrose House, Meteor Court, Barnett Way, Barnwood, Gloucester, Gloucestershire, GL4 3GG, United Kingdom
Email: sales@reltech.co.uk
Telephone: +44 (0)1453 541200